The Department of Justice directed this Thursday (12) that more than 900 Procons in the country are activating An apple and the Samsung Because of Attitude about mobile phone chargers. National Secretary for Consumer Protection It is calculated that the economic impact of this measure will be in the range of R$9 billion on corporate coffers. In an exclusive interview with take youD., director of the Consumer Protection and Defense Department, Laura Terelli, says that The expectation is that consumers will have access to the charger again When buying a new smartphone.
The matter is far from calm. It’s been two years That the press is talking about removing the item that many customers consider essential. The An apple Maintains general resolution, while Samsung Make it permanent in Brazil Free Component Shipping Program. In the following lines, Tirelli clarifies the main doubts about the direction of the volume.
iPhone connected to charger – Photo: Thássius Veloso / TechTudo
TechTudo – What do these guidelines consist of?
Laura Terelli – Cinnacon is responsible for coordinating the National Consumer Relations Policy. This expression affects state and municipal officials when there are indications of consumer rights abuses at the national level.
Why is Senakon acting only now?
The secretariat began monitoring the market in 2020, with news that shippers were being written off from packages. We finished the analysis after companies appeared in 2020 and started an administrative process In December of that year. The Samsung In the meantime, a campaign to hand over porters began and the operation against An apple. Now it is in the instruction phase. We still don’t have a final decision.
Meanwhile, the Procons of Fortaleza and Sao Paulo Millions of dollars fined. We are also aware of several court rulings that require companies to provide chargers. Now the Senate directs that the Procons investigate this practice in every state and municipality.
Is there a legal battle risk?
Unpredictable. We have no way of knowing what will happen. We do our part in guiding pro-consumer bodies.
How did you come up with this fine calculation of R$9 billion?
The Consumer Protection Act provides for a maximum conviction rate of about R$11 million. If half of the Procons set up the administrative process and impose a fine on the companies, this amount will be a lump sum.
Usually users do not have access to the fine amounts. why?
Amounts paid by companies go to consumer rights funds. Our measures are not to repair the damage. A customer who wishes to receive the refund should seek Procon, which will bridge the gap with the company or jurisdiction.
Galaxy S22 and Galaxy S22 Plus – Photo: Thássius Veloso / TechTudo
Our current approach is not to apply the fine, but to start investigating how companies operate. The foreign press reported last week the possibility to be Samsung Remove chargers. You need to know what’s going on.
Many customers complain about the delay in receiving the free charger from Samsung.
We meet the collective demands. Suppose that a customer Samsung He complains that the company is giving away the item, but it takes time and that’s why this person needs to buy the charger. As this spreads, we’ll move on.
How was the conversation with An apple?
Negotiations between An apple The Senacon is reserved. The company maintains an environmental defense discourse, but we are We know they benefit from it. my consumers Iphone They must also have been educated on the ecological point.
What could happen from now on?
We hope that the companies have settled the situation and that the smartphones will return with the charger in the box. There is a study being done in Europe on the standardization of chargers for the USB-C format. The An apple It uses a different technology and even took out the charger. It cannot be assumed that everyone has a charger or a computer that recharges the device.
See what companies say
“The An apple I will not comment at this time.”
“The Samsung Consistently responded to consumer protection agencies’ demands regarding shipper policy. The company states that it has always made (during the manufacturing period) free availability of the plug charger to all consumers who purchase the products. Galaxy S21 5G, Galaxy S21 In addition to 5G, Galaxy S21 Ultra 5G, Galaxy S21 FE 5G, Galaxy S22 5G, Galaxy S22 Plus 5G and Galaxy S22 Ultra 5G and Galaxy Z Fold 3 5G and Galaxy Z Flip 3 5G made in Brazil. The refund shall be carried out in accordance with the relevant rules, which include a thirty-day period from the invoicing of the order in question.”
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