You health insurance It is in the sights of the National Supplementary Health Agency (ANS). After the agency’s monitoring, 12 sales plans were put on hold. The reason is the number of complaints submitted by customers.
According to APS, the suspension is justified due to the large number of complaints regarding assistance coverage for health plans listed by the agency. Work is the result of service guarantee monitoring.
By limiting the ANS, the marketing of 12 health plans has been temporarily suspended, as a way to protect the rights of consumers. Thus, as of March 22, the sale of all of them has been banned in Brazil.
Resume marketing will only be launched after these health plans introduce effective measures to improve customer service. The monitoring showed more than 33,300 complaints registered between January 10 and December 30 last year. Despite the pending health plans, another 11 marketed were launched.
According to the ANS, 83,286 beneficiaries were protected through the suspension procedure. Additionally, the ANS’s guidance is that consumers do not employ plans that have been put on hold. And if they receive any offer, such as promotions and other offers, they must report the practice to the National Supplemental Health Agency.
Also, according to the ANS, further monitoring will continue throughout this year, as it is a common practice for the agency. It’s a way to force health plans to ensure quality care. As well as the specified coverage in agreement with customers.
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